Success stories
Reaping the rewards
The Royal Mail Group PLC employs 200,000 staff in the UK.
It operates under three brands in the UK: Royal Mail, Parcelforce Worldwide and Post Office Ltd. It runs the letters and parcels businesses as well as Post Office branches.
The company employs 300 customer services apprentices in its English call centres throughout the country.
What makes Apprenticeships such a great idea?
Sally Timmins, Training Manager at Royal Mail, says: ‘Apprenticeships provide Royal Mail with a professional edge – important both to our existing customers and when we are competing for new business.’ The opportunity to take an Apprenticeship in Customer Services also acts as an incentive for young people to join the company. Vicki Clement, a qualified Royal Mail apprentice, comments: ‘It was the chance to undertake an Apprenticeship that attracted me to Royal Mail. My qualifications are recognised nationally, and through them I not only gain increased confidence in my work but career development opportunities as well. I would recommend an Apprenticeship to anyone.’
Back to top
What works for Royal Mail?
‘Apprenticeships add value to Royal Mail by contributing to a workforce with highly developed skills and confidence,’ explains Sally Timmins. ‘Apprenticeships work because they follow a logical and precise path, delivering continuous professional and personal development to our staff. The qualifications our workforce gain encourage career progression within Royal Mail, as well as being universally recognised.’
Back to top
Back to full list of Success stories
'A great way of recruiting people who are motivated'
Jenny Insull LEAPFROG