List of Apprenticeships

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Contact Centres Apprenticeship - Customer Service, Retailing and Wholesaling

Apprentices could work in sales, information retrieval or account management and will need highly developed customer service skills.

This sector is important for the growth of the UK economy in the 21st Century because it helps build and maintain the technologies that keep UK businesses running.

Large-scale recruitment and increased skills are essential if the UK is to continue being a big player in the contact centre market.

The Sector Skills Council e-skills UK aims to improve general skills in IT in the UK and covers information technology, telecommunications and contact centres. For more information, visit: www.e-skills.com This link opens in a new window

If you are under 19 and thinking about taking up an Apprenticeship, you may want to discuss the details with a Connexions Personal Adviser. You can also go to ‘What next?’ to get in touch with someone who can help with your query.

Alternatively, if you are over 19 years of age you can contact your local Jobcentre Plus for additional help and advice. For more information, visit http://www.jobcentreplus.gov.uk This link opens in a new window

If you're an employer and interested in offering this Apprenticeship to your staff, then go to 'Next steps'

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