Travel Services
The British are taking more and more holidays each year. While many book their own travel arrangements online, plenty of people prefer arranging holidays through bonded travel agents, travel agencies and tour operators. These services make up the travel services industry.
This Apprenticeship is perfect for those with a keen interest in travel – but it’s not a paid holiday. Working in this sector requires hard work, excellent customer service skills, and a firm grasp on product knowledge.
The Apprenticeship has three pathways. The Leisure & Business route focuses on customer-facing roles like travel agent or business travel consultant. In the Tour Operator (Head Office) pathway, you could be working for an organisation like Thomas Cook and helping customers make travel plans by checking availability and costs, making bookings and processing payments.
Many of these roles take place in call centres. Finally, on the specialist Tour Operator (Field Staff) pathway, you could provide support to customers on their holiday as a resort representative or tour guide.
After an Apprenticeship, there are opportunities to progress to managerial roles within your organisation. If you work for a larger organisation, you might even get the chance to work further afield as resort staff or cabin crew.
Job roles
Intermediate Level Apprenticeship
- Leisure Travel Consultant – either in retail agency or call centre
- Business Travel Consultant - either in retail agency or call centre
- Travel Adviser
- Customer Service Adviser
- Bookings or Reservations Administrator
- Overseas Resort Representative
Advanced Level Apprenticeship
- Senior Leisure Travel Consultant – either in retail agency or call centre
Last Updated: 12/04/2012
