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IT, Software, Web and Telecoms Professionals

IT 2

This Apprenticeship covers work in a broad range of digital technologies that help us use and share information, such as mobile phones, computers, broadband provision, and satellite communications. IT and telecoms jobs are no longer just about the technology. All jobs now require you to have good people skills as well as the technical skills you’ll gain during your Apprenticeship.

Apprentices have the choice of focusing on either telecoms or IT. Telecoms covers broadband, mobile phones and satellite communications. It’s a fast-moving sector, so apprentices should have a keen interest in new technology. Telecoms apprentices will learn things like customer care, system security, managing software development, and basic IT applications.

The IT industry develops computer solutions that help businesses and individuals become more successful in their work. IT professionals serve customers in all types of business. They could be developing software or websites, helping companies set up new systems, or training people to use their IT facilities.

As an Intermediate Level apprentice you could work as a Support Technician, setting up new equipment or upgrading existing systems, or as a Helpdesk Professional, working with customers to identify, troubleshoot and escalate IT faults.

On the Advanced Level Apprenticeship you could work as a Software/Web Developer, creating software applications and websites, or as a Software Tester, testing applications before they are released.

As a Higher apprentice you could work as an IT Project Manager, overseeing the development of customer systems to meet a client’s business needs, or you could work as a Network/Telecoms Manager, managing network growth and development, and supervising technical staff.

Job Roles

Intermediate Level Apprenticeship

  • Support Technician
  • Website Administrator
  • Helpdesk Professional
  • Field Operations (Line installer & repairer)

Advanced Level Apprenticeship

  • Software/ Web Developer
  • Desktop Support Engineer
  • Network Planner
  • Database Administrator
  • Network Engineer
  • Software Tester

Higher Apprenticeship

  • IT Project Manager
  • Analyst Developer
  • IT Service Manager
  • IT Security Analyst
  • Network/Telecoms Manager


Last Updated: 12/04/2012

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Main Info

The Level

Intermediate Level Apprenticeship

Advanced Level Apprenticeship

Higher Apprenticeship

Current Vacancies

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Framework information

You can view the latest framework information on the Apprenticeship Frameworks Online (AFO) framework library.

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