LSC Staging

Customer Service

Customer service

This Apprenticeship teaches you the skills to provide excellent customer service, and can be applied to hundreds of job roles across many different sectors, from government to telecommunications. However, most customer service apprentices work in retail, financial services, call centres, hospitality, or sport and recreation.

Good customer service is key to the success of any business or organisation. It’s one of those useful skills that’s found all over the place and covers all the extras that make a customer’s experience better.

As a customer service apprentice, you’ll probably work at the front end of an employer’s business activities and regularly assist customers. Duties will vary between sectors, but in most cases you’ll be making sure that customers are dealt with in a positive, reliable and pleasant way – whether that’s by offering advice, answering questions or handling complaints.

To properly assist customers, you’ll need clear and up-to-date knowledge of your organisation’s products and services. You’ll also need to be able to communicate with all sorts of people.

Completing this Apprenticeship is a way of providing evidence of skills that will serve you well in virtually any industry – so it’s a very good way to move forward, even if you’re still undecided about your future career.


Job Roles

Intermediate Level Apprenticeship

  • Customer Service Trainee/Assistant/Representative/Agent

Advanced Level Apprenticeship

  • Customer Relationship Manager/Co-ordinator/Team Leader

 

Last Updated: 12/04/2012

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The Main Info

The Salary

Starting salary (once qualified): Job roles and salaries will vary.

The Level

Intermediate Level Apprenticeship

Advanced Level Apprenticeship

Current Vacancies

See what vacancies are currently available for this Apprenticeship.

Customer Service vacancies »

Framework information

You can view the latest framework information on the Apprenticeship Frameworks Online (AFO) framework library.

Go to the framework library »